Setting up remote support
Payment is by credit card
When you call to book we will ask for your credit card details. Once the service is complete, we will process the payment and email you an invoice.
No Fix. No Fee. Guaranteed
*There is no charge for the initial phone assessment (* up to 5 minutes) of your requirements.
No Fix No Fee, Gurantee
Dynatec’s no fix no fee guarantee means that if we cannot provide you with a solution to your problem, we will not charge you for our services. In some cases, the solution may be that you need to upgrade or replace your software or hardware.
If we advise you to do so and you choose not to upgrade or replace your software or hardware, you acknowledge that we have met our commitment to you by providing a solution to your problem, whether or not you choose to implement that solution.
For our support technician to connect to your computer, you will need to download the Remote Support Application.
What is remote desktop and how does it help my computer?
Our remote desktop support solutions allow customers to receive our full range of expert services without moving their PC or Laptop having a technician visit them at home.
Through remote desktop support, our technicians are able to offering you fast, effective problem resolution with nothing to install, remotely connect to your system through the internet, allowing you to watch as we take control of your machine and deliver effective remote PC repairs.
This allows us to assist customers with remote spyware removal, virus removal, desktop services, operating system problems, lagging computer speeds and other minor PC issues when an onsite visit is not possible.
How secure is the remote desktop service?
Our remote desktop support allows technicians to securely assist you from anywhere in Australia! The remote sessions are governed by industry-standard security.
The whole process is an entirely safe and uncomplicated way to receive PC repairs online.
Our software works on a single use basis, meaning that after remote PC repairs take place, we will have no further access to your machine.
Our technicians successfully complete remote removal of viruses, spyware or other issues and your computer is restored to normal working capacities!!
Available Remote Desktop Services
• Virus, Spyware and Trojan Removal
• Improving Computer Start up time and Performance
• Windows Errors and Bugs
• Windows and Internet Pop-Ups
• Driver Issues
• Printer Installs
• Software Installation
• Setup and Configure Emails
• Computer Maintenance and Updates
• Windows and Programs Tutoring
• Security Check and Internet Speed Tests
• 333MHz CPU or Higher
• 256 MB of RAM
• 55 MB of Free Disk Space
• Broadband Internet Connection
• Supported Operating Systems:
o Microsoft Windows 7, 2008, Vista, 2003, and XP (all including 64-bit versions); Microsoft Windows 2000
o Mac OS X 10.7 Lion, OS X 10.6 (Intel only); OS X 10.4 and 10.5 (Intel and PPC )
o Ubuntu Linux 8, 9, and 10 (32 bit versions)